The Samanaga Diaries
The Samanaga Diaries
Blog Article
Its capacity to streamline assist workflows, boost visibility across IT operations, and supply fantastic shopper aid have gained the software package considered one of our key awards.
When considering the full expense of possession for an IT provider administration Resolution like Samanage, it's necessary to Think about not simply the membership costs but also likely implementation expenditures, training bills, and ongoing servicing requirements.
We talked to Doron Gordon, founder & CEO of Samanage, and requested him a couple of inquiries that we hope expose somewhat more details on Samanage like a program and its part in supporting your do the job.
“With reporting, measurability, and insights from Samanage, It's armed with the information to showcase the accurate worth of IT to organizational leaders.”
SolarWinds (NYSE:SWI), a leading company of powerful and very affordable IT administration software program, nowadays declared that it has signed an arrangement to obtain Samanage, a really reviewed and highly rated IT service desk Remedy business based in Cary, NC. In the last seven several years, Samanage has created a robust, effectively-respected item guided by a consumer-centricity that aligns nicely with SolarWinds’ mission and commitment towards the technological know-how Qualified Local community.
A great services desk ought to enable you not simply to view into your IT Procedure, but glean insights from facts. This is often, actually, one among Samanage’s sturdy factors, Gordon claimed.
All other SolarWinds logos, assistance marks, and logos could be popular legislation marks or are registered or pending registration. All other logos described herein are used for identification needs only and are emblems of (and could be registered trademarks of) their respective corporations.
We also learned that here a lot of substantial-level IT gurus like Samanage’s asset tracking functions. “It’s very easy to deploy it via GPO,” admitted Harvey, a system analyst from a considerable enterprise.
The agent’s name is instantly loaded in, when they assigns the title, limited description, and recipient. The agent may also choose the category or subcategory, the final currently being exceptional to Samanage so far as we know.
Challenge Administration: Identify and examine the foundation results in of recurring incidents, enabling proactive issue-solving and protecting against long term occurrences.
Business prepares to increase its IT management offerings by growing The supply of affordable and convenient to use services desk software package to some broader spectrum of companies in reaction for the pressures of electronic business transformation and course of action automation.
Expertise Management: Seize and share institutional expertise via an extensive knowledgebase, facilitating self-assistance and minimizing assistance workload.
Be warned even though, the dashboard is preset to indicate all values; that's why, you’ll commit some time customizing the attributes that you would like.
Samanage gives an extensive suite of characteristics and modules designed to streamline IT assistance management procedures. Here are some of The crucial element components:
With the IT Services Catalog, you are able to define and publish which help providers are accessible in your on-line website, much like a shopping cart of business products and services. The catalog also serves to be a, for not enough an even better phrase, firewall towards nuisance requests.